At the time of preparing the report (23 July 2015) of the 158 surveys distributed to the Association’s tenants, 89 tenants returned their survey. whilst 69 tenants failed to return their survey.
This equates to a 56% response rate. This compares to a 92% response rate in 2014.
The response rate for 2014 is somewhat skewed as the Association followed up tenants who had not returned their survey forms.
Whilst survey responses were anonymous, the Association has some concerns that tenants believe the Association could recognise their handwriting which may have impacted on how they responded to survey questions.
The Association was able to obtain a not-for-profit organisation licence to use QuestionPro. QuestionPro is an on-line survey website. Each survey response was entered into QuestionPro.
The report was produced from the output provided by QuestionPro.
The initial output was provided as both a Microsoft Word document and as a Microsoft Excel spreadsheet.
Approximately 45 questions were asked covering seven sections which the Association believes provides a comprehensive insight to how the services provided by the Association are perceived by its tenants.