I am having trouble paying my rent?

It is your responsibility to pay your rent on time.

If you are experiencing difficulty in paying your rent please contact the Association on (08) 8344 9011 to discuss your situation and arrange a repayment schedule. Depending on your circumstances a six week or twelve week repayment schedule can be arranged.

If you fall behind in paying your rent and either don’t contact the Association, or fail to abide by your repayment schedule, the Association will begin the processes to recover your rent arrears in accordance with the Residential Tenancies Act.

Do I have to maintain the property?

Yes. It is a condition of your tenancy agreement that you keep your property clean and tidy and free of rubbish at all times.

How often do you inspect the property?

Northern Suburbs Housing Community conducts at least one Property Inspection each year.

This inspection is undertaken either by a registered building inspector to identify any maintenance that may be required, or, by a Housing Officer to confirm that tenants are maintaining their property in accordance with their tenancy agreement.

A Property Inspection is conducted three months after a tenancy begins, at which time it will be determined when the net inspection is required.

What if my income changes?

Tenants must notify the Association if their household income increases or decreases by $20 per week as this may affect the amount of rent that they will pay.

In addition to tenant notifications, Northern Suburbs Housing Community is required to review rents every six months. These mandatory rent reviews are usually conducted in May and November each year.

Can I have a pet?

If tenants wish to keep a pet at the property they must seek written approval from the Association.

If approval is given tenants will be required to acknowledge responsible pet ownership, this includes being responsible for any nuisance caused or damage done by their pet.

Some of the Association’s properties are not suitable for pets and Northern Suburbs Housing Community retains the right to refuse a tenant’s request for a pet in such situations.

Who can live with me?

Only the person or persons named in the tenancy agreement. If a tenant wishes to have another person reside with them at the property they must seek written approval from the Association.

Written approval must be provided by the Association before anyone else not named in a tenant’s tenancy agreement can permanently reside with the tenant.
If approval is given by the Association, the rent will be reassessed taking into account the gross income of the “extra” person who has been approved to reside with the tenant.

Can I have visitors stay?

Tenant’s can have a visitor stay with them for a maximum of four weeks in total in any 12 month period.

If a tenant would like their visitor to stay longer, they could consider seeking written approval from the Association for their visitor to be considered as being an “extra” person.

Can I paint my home?

No – Northern Suburbs Housing Community carries out painting on its houses when deemed necessary.

How much notice must I give to move out?

Tenant’s must give a minimum of 21 days written notice.

Once a tenant has provided notice, Northern Suburbs Housing Community will negotiate a day and time to conduct a final Tenancy Inspection, at which time the tenant(s) will hand back the keys for the property.

Can I install fixtures or fittings to my home?

Tenants wishing to install additional fixtures or fittings such as extra lights, power points, air-conditioning, heater, TV antennae, ceiling fans, alarm system, etc.. must seek written approval from the Association to do so.

All items that are approved by the Association MUST be installed by a licensed professional.

Northern Suburbs Housing Community will require tenant’s to provide compliance certificates for any electrical or gas work carried out.

Northern Suburbs Housing Community does not maintain any fixture or fitting that a tenant has been given approval to install.

When a tenant vacates the property, the Association will advise whether the tenant can leave the fixture or fitting behind or require them to be removed professionally at their cost, including any cost to have the property made good due to the removal of such fixture or fitting.

Can I erect a structure such as a shed or pergola?

Tenants wishing to erect any structure at the property must seek written approval from the Association.

If written approval is given tenants are responsible for then seeking appropriate approvals from the relevant local council (Prospect or Port Adelaide Enfield).

Any structures must be professionally installed in accordance with any council building and planning approval.

Tenants will be responsible for all costs.

Northern Suburbs Housing Community does not maintain any structures that a tenant installs.

When a tenant vacates the property, the Association will advise whether they can leave the structure behind or request that it be removed professionally at their cost, including any cost to have the property made good due to the removal of the structure.

Will I have to pay for water?

Yes – Northern Suburbs Housing Community passes on to its tenants the amount shown for the supply and usage of water as per the bill it receives from SA Water.

The Association has a mix of units with individual water meters and common (shared) water meters. Properties with a common (shared) water meter will share equally the amount of water used at the property during the billing period.

A copy of the bill is provided to tenants and tenants are expected to pay the amount advised by the Association within 21 days.

NSHC - FAQs

Please contact the Association on 8344 9011 if you do not find an answer appropriate to the question you may have.

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