The Association forwarded an A3 survey form to every tenant as at May 2015. The number of survey forms distributed was 158. Survey returns were received over a number of weeks.
At the time of preparing the report, 89 tenants returned their survey, which equates to a 56% response rate. Survey responses were returned anonymously.
Tenants were asked to rate their responses as very unsatisfied (1), unsatisfied (2), neither satisfied or unsatisfied (3), satisfied (4) and very satisfied (5).
Sample of Responses
A sample of five pertinent questions and their responses are provided on this web page.
How satisfied or dissatisfied are you that the rent you pay provides value for money?
93% (81 responses) advised that the rent they paid provided value for money.
The Association considers this to be an excellent response taking into consideration the complexities associated with current rent policy.